Privacy Policy

What we collect

TrackBay processes dealership account details, team member profiles, trip destinations, vehicle information, customer contact details, live GPS updates during active trips, trip photos, and chat messages.

How we use data

We use this information to create and manage delivery trips, provide customer tracking pages, support supervisor review workflows, send SMS tracking links, and deliver mobile push notifications about assignments, approvals, and overdue trips.

Location data

Driver location is collected only for active trips. Customer-facing tracking can be paused, but supervisors may still see live GPS for safety and operational oversight while a trip remains active.

Communications

Customer phone numbers may be used to send tracking links by SMS when you opt in. Drivers who allow notifications may receive push alerts on their mobile devices. Email addresses are used for invites, review requests, and operational alerts.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Storage and access

Trip data, photos, chat messages, and account records are stored in TrackBay infrastructure and accessed by authorized dealership staff based on role and permissions.

Contact

For privacy questions or deletion requests, contact your dealership administrator or the TrackBay team through your deployment support channel.